Policies ⋆ Over the Moon

Policies

Thank you for choosing Over The Moon Parenting! In order to ensure the best class experience for all, we ask you to please review the following policies before registering. Please contact us at Info@Overthemoonparenting.com or 781-347-8189, Monday through Friday, 9 am to 2 pm, with any questions or concerns.

Registration

You may register for any of our classes online or you can call the center at 781-347-3189 and we would be happy to help! If the class is full, you will be placed on a waitlist and we will inform you only if space becomes available in the class. If you would like to enroll in a class that has already started and there is space available, we will prorate the price for you. Please call the center to register for an already-begun class.

To enroll your child in Toddler Playschool, please call the center and we will be happy to help.

Payment

Payment for all classes is due at the time of enrollment.
Toddler Playschool: We encourage and highly recommend committing to the entire school year. Registration fee: $65 (one time yearly fee). Payment is a monthly fee with an automatic payment plan. Monthly payments are on the 15th day of the previous month. In the event that you decide to cancel your child’s enrollment during the school year, we require written notification. Once written notification is submitted, there will be one more automatic monthly tuition payment.

Low Enrollment Cancellations

For low enrollment cancellations, you will be notified at least 24 hours prior to the class start date. If your class is cancelled, you may either apply your payment toward another class or group OR you may request a full refund. Refunds will appear on your credit card statement within 3 to 5 business days.

Weather Cancellation/Center Closing

All weather related closings will be posted on our Facebook page.

Prenatal Classes: If your class is cancelled due to weather, we will be in contact with you and make every effort possible to reschedule your class.

Over The Moon Center Classes: Over The Moon Parent & Child Enrichment Center weather related closings and cancellations will posted on our Facebook page (By 7AM, on the day of the closure)

Weather Make-Ups for Child Development, Art and Music Classes: Starting in 2019, there will be one general “Snow Make-Up Day” scheduled during February or April Vacation, as needed. If you are unable to make that specific make-up, the make-up will be lost.

No weather Make-ups for Toddler Playschool.

Cancellation of classes due to instructor illness or center emergency. We will try our best to offer a make-up class. If you are unable to attend that class, you will receive a credit on your account for the cancelled class.

Sick Policy

Please understand that we strive to provide a healthy environment for all individuals in our classes and at our center. If you and/or your child has experienced a fever, vomiting, or diarrhea, within the past 24 hours, or is clearly unwell please do not attend class or return to the center until you are better. Colds are a common occurrence; however, there are some symptoms that warrant keeping a child home. These include, but are not limited to: bad cold with hacking or persistent cough, green or yellow nasal drainage, productive cough with green or yellow phlegm being coughed up. These symptoms may be present with or without a fever. Please note, if your child’s teacher feels your child is too sick to be in class, she may ask you to take him or her home.

If you and/or your child has been seen by your healthcare provider, is symptom free and has been on an antibiotic for 24 hours or greater, you are welcome at the center.

Before entering any of our classrooms, please use the antibacterial lotion that is provided for you at the entrance to each classroom or wash your and your child’s hands with soap and water in our bathroom.

Diaper Changing

Please do not change any diapers in the classrooms, PlayZone or lobby area. We have provided a changing table in each of our restrooms for your convenience. Please place all diapers in the diaper pails located in the bathrooms. Please be respectful of the next family using our changing area. If needed, Lysol spray and wipes are available on the shelf in the bathroom.

In any of our drop-off programs, we will call you if your child’s diaper needs to be changed. Toddler Playschool is an exception. Our teachers will change diapers and/or take your child for frequent bathroom breaks.

Food/Drinks

Over The Moon Parent and Child Enrichment Center is a Nut Free Facility. Please refrain from bringing any nuts or products containing nuts into our center.

Due to allergies, we ask that all food and drinks be consumed in the lobby area. No food or drinks are allowed in any of the classrooms or the Play Space.

Immunization

Since pregnant woman and newborns visit our center daily, it is mandatory that everyone is immunized.

Miscellaneous

Please take all shoes and boots off before entering any of our classrooms or the PlayZone
No strollers in any of the classrooms or the PlayZone. You make park your stroller outside of the classroom door.
We ask that before entering any of our classrooms or the PlayZone, you wash your hands or use antibacterial lotion that is provided at the entrance of each classroom.

Medical Absences and Make-ups

Prenatal classes: If you need to withdraw from a class due to a medical reason(s), we will work with you to reschedule if possible (for example, if it is a Childbirth Education Class, we can switch you to our Online Childbirth Education Class) or if you have delivered your baby, we will provide you a refund, minus a $25 processing fee, upon the receipt of a physician note/documentation. Please email info@overthemoonparenting.com and briefly describe your situation and provide physician documentation.

New Mom & Baby Groups: We are unable to offer a make-up or refund for a missed class in our 6-week new mom and baby series.

Infant/Toddler Classes:

You MUST call ahead of time if you are going to miss class in order to be eligible for a make-up. If you don’t call ahead, you are marked in the computer as ‘late cancel’ and will not be eligible for a make-up class.
We would appreciate you letting us know as early as possible (at least one hour before your class), this allows us time to call others who may be on a wait list hoping to do their “make up” day.
You are allowed 1 make-up per session.
Please note that we cannot guarantee a make-up class on a certain day or time. We will try our best to accommodate you. Make-up classes may be done in any age appropriate art, music, or child development class that has space available. This make-up class must be completed within the current session of the missed class.
If you miss your scheduled make-up class for any reason, your make-up class will be forfeited.

Toddler Play School: No make-up classes. Toddler Playschool is full.

Non-Medical Absence

Prenatal Classes: If you miss a class for a non-medical reason you will not be reimbursed; however, you may change to a different class up to 7 business days before your class is scheduled, depending on space availability. If you need to reschedule a class please email Administrator@overthemoonparenting.com.

A refund will only be given if the cancellation is 15 business days or greater before the scheduled class, minus a 15% processing fee. Refunds can not be processed on the website. If you need to cancel a class please email Administrator@Overthemoonparenting.com or call 781-347-3189.

New Mom & Baby Groups: We are unable to offer a make-up or refund for a missed class in our 6-week new mom and baby series.

Infant/Toddler Classes:

You MUST call ahead of time if you are going to miss class in order to be eligible for a make-up. If you don’t call ahead, you are marked in the computer as ‘late cancel’ and will not be eligible for a make-up class.
We would appreciate you letting us know as early as possible (at least one hour before your class), this allows us time to call others who may be on a wait list hoping to do their “make up” day.
You are allowed 1 make-up per session.
Please note that we cannot guarantee a make-up class on a certain day or time. We will try our best to accommodate you. Make-up classes may be done in any age appropriate art, music, or child development class that has space available. This make-up class must be completed within the current session of the missed class.
If you miss your scheduled make-up class for any reason, your make-up class will be forfeited.

Toddler Play School: No make-up classes. Toddler Playschool is full.

By registering for a class, you are agreeing to the above registration policies. Over The Moon Parenting closely monitors class enrollment to ensure client experience is at its finest. Our team of instructors diligently prepares for each class, and we value the time they spend making sure each class is delivered to the highest level. Thank you for your understanding. We look forward to meeting you in one of our classes soon!

Specialty/Holiday Classes and Toddler Play School Camp Days: No make-up classes. No refunds.

The Over The Moon Team